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How to place an order

Online:
www.homeandstuff.com

All transactions on this website are in U.S. currency.

Some products and the claims made about specific products on or through this site may not have been evaluated by the United States Food and Drug Administration and are not intended to diagnose, treat, cure or prevent disease. The information provided on this site is for informational purposes only and is not intended as a substitute for advice from your physician or other health care professional or any information contained on or in any product label or packaging. You should not use the information on this site for diagnosis or treatment of any health problem or for prescription of any medication or other treatment. You should consult with a healthcare professional before starting any diet, exercise or supplementation program, before taking any medication, or if you have or suspect you might have a health problem. Please view our full Terms Of Use Agreement for more information and the terms and conditions governing your use of this site. True Star Wellness supports a weight management program that includes exercise and a calorie, carbohydrate and or fat restricted diet.

Secure checkout:
HomeAndStuff.com has gone to great lengths to ensure your transaction and personal information is safe and secure. (Check out our section on Safe and Secure shopping.) We accept Visa, MasterCard, Discover and American Express.

Google Checkout: through your Google account.

Phone:
Toll free 1-877-237-2253

Your call will be assigned to a personal sales associate who will handle your transaction from start to finish. Should you have any questions after placing your order you can call back or email your assigned personal associate. We are there to service your needs and provide exceptional customer service.

Mail:
For purchase orders, checks, certified checks, or money orders call our Toll Free number: 1-877-237-2253
OR
Email:
customercare@homeandstuff.com

Checks, certified checks or money orders:
We will take all your information, give you our information where to send payment and assign you an order number. Item will not be shipped until payment is received and cleared.

Purchase orders:
We will take all your Company information, give you our information as to where to fax your purchase order and assign you an order number. Order will be processed as soon as we receive your signed purchase order.

When you shop and purchase from HomeAndStuff.com you have reviewed and accepted our conditions, shipping and return policies as outlined on our website.
Please read them carefully.
Should you have any questions prior to placing your order call our Toll Free number: 1-877-237-2253 OR Email: customercare@homeandstuff.com

Order Status/Tracking

Your tracking number will be emailed to you. You can enter your tracking number on that couriers website to track your order.

UPS www.ups.com         Phone: 1-800-742-5877

DHL www.dhl.com         Phone: 1-800-225-5345 (U.S. customers only)

FedEx www.fedex.com         Phone: 1-800-463-3339

Should your order ship via common carrier or specialty carrier we will email you contact information.

When:
We receive tracking numbers from the manufacturer usually within 2 to 5 business days after you have placed your order. Your item may have already shipped although we might as of yet not received the tracking number. If after the 5 business days you have not received a tracking number feel free to email or call us.

Tracking number shows no movement:
You recently placed your order and key in your tracking number on the courier website:
If, the status does not show any movement, this could mean a tracking number has been assigned to your shipment although the courier has not yet updated their status. Check back within 48 hours. Should there be no movement at that point call our toll free number or email us.
OR
Some manufacturers do not location scan all of their shipments. They may ship orders in bulk and not individually. This means the first time a package may be scanned is upon arrival at your regional hub or the day it is scheduled for delivery. If you don't see any tracking movement after the estimated processing and shipping times please do not be concerned. Just give us a call and we will follow up for you.

Tracking information shows item delivered:
Packages occasionally may be placed somewhere relatively safe such as your garage or porch, please check your front and backyard area. You might also check with your neighbour or building manager.

Tracking information shows item being returned:

Receipt

When you process your order and provide us with an email address you will automatically receive a copy of your receipt. At times your emailed receipt might end up in your spam folder.
Should you not receive your receipt within 24 hours of placing your order please email us and we will forward a copy. If you do not have an email address you can provide us with a fax number to receive your copy.

View Shopping Cart

Please make sure you have entered all your information correctly otherwise this may delay your order.
You will receive an emailed confirmation of your order. Should any information be incorrect please call us immediately. If you reach us after hours please leave a message with your correction(s).

Feel free to call our toll free number should you have any questions 1-877-237-2253 if you are receiving an error message or having other difficulties completing your order.

Shopping Cart page troubleshooting:
Unsure if your order went through?
Sometimes an order will be successfully submitted even if you get an error message on the last step. Do not resubmit your order or you may be charged twice. Call our toll free number 1-877-237-2253 or sSend us an email customercare@homeandstuff.com

When you attempt to checkout your browser closes.
Certain software plug-ins to your web browser can cause the browser to close or have other failures when you attempt to proceed to the checkout. Example, customers who use Internet Explorer version 6 or 7 and have RealPlayer version 6.0.12.1040 installed on their computer will experience this problem due to a security flaw in that version of RealPlayer. To fix this problem, just update the RealPlayer version installed on your computer within the RealPlayer application, go to Help--About RealPlayer and click the Check For Update button.

Payment page (after the submit order page), gives you an error message.

If you are still having difficulties call our toll free number 1-877-237-2253 or send an email to: customercare@homeandstuff.com

Page does not update or loops back.
If the form does not update when you make changes or you are being looped back to the same page on your order form, it may be your web browser is storing or (caching) an old copy of the page. If you hold down the shift key on your keyboard and simultaneously click on the reload or refresh button on your browser you can force your browser to update the page.

System Error.
This may happen occasionally for a brief moment. Please wait a while and try again.

Refresh the page.
Click the stop button at the top of your browser and then click refresh or reload; this may solve the problem if your page is loading only halfway or takes a very long time to load.

Clear your cache.
Some web browsers may temporarily store a copy of every page you visit. By clearing your cache this deletes those files and makes room for new ones. Do to this go to the "cache" or "temporary internet files" option on your browser.

If you are still having difficulties call our toll free number 1-877-237-2253 or send an email to: customercare@homeandstuff.com

Warranties

Warranties:
Products on HomeAndStuff.com are backed by the various manufacturers warranty. The information is available on the same page as the product description. For any further information feel free to call our toll free number 1-877-237-2253 or send an email to: customercare@homeandstuff.com

Helpful Information:

Temporarily Out of Stock or Discontinued

From time to time when we place an order with our manufacturer we may be notified they have run out of stock or the item has been discontinued. Most of our manufacturers keep an up to date inventory list, unfortunately at times there are unforeseen circumstances. We would notify you by email or phone call as quickly as possible to advise your options. For items temporarily out of stock your order can be put in queue to assure you will receive the item when their shipment arrives, or we can assist you in finding a similar product. If we advise you of a date as to when the manufacturer expects the item to arrive, please note this is an approximate date. The item may ship sooner than expected or they may be delayed beyond our control. Some shipments arrive from overseas. The manufacturer does not have control over delayed shipments or customs hold ups. If an item is discontinued a refund will be issued.

Security & Privacy:

Privacy Policy

Privacy Statement: We respect your privacy!
We will not under any circumstances share or release any information about you, our customer to anyone.
Privacy is of great importance on the Internet and technology is constantly changing. We at Home And Stuff change along with it and are constantly on guard against piracy. HomeAndStuff.com implement whatever measures are required to give you the most secure experience. We reserve the right to change this policy, and to apply any changes to information previously collected, as permitted by law. Please read our "Safe & Secure Shopping" section below "Privacy Policies".

Emails:
All email addresses and other information is used to process and confirm your order. We do not make our email lists available to other companies. Your email address is used to confirm your order and email you a tracking number once the order ships. Should any problems arise during your order process we would also contact you.
If you have checked the Add me to your E-mailing list we will keep you informed of any and promotions or updates. We do not ask you for any personal or information when we send you promotions or updates.
Should you wish to unsubscribe to our email list please email us at customercare@homeandstuff.com and request to be unsubscribed.

"Tell A Friend program" Send an acquaintance an email containing a short message and a link to the page of the product you are interested in or think they would be interested in. Through this feature the email addresses are strictly used for email communication and we do not retain these on our database for further promotions.

Should you wish to be removed from our mailing list, please send us an email at customercare@homeandstuff.com or call our Toll Free number 1-877-237-2253.

Safe & Secure Shopping

Is my personal information safe during transmission? YES!
HomeAndStuff.com is secured with a Comodo Extended Validation (EV) SSL certificate to encrypt and protect your data when interfacing with our application. This, coupled with our fully protected and secure application servers, ensures that your data is safer than even on your own computer. On the bottom right hand corner of our website you will see the red Comodo EV SSL Site certificate ensuring our site is authentic and secure. The EV SSL certification delivers a new level of trust for our website visitors. Extended Validation SSL (EV SSL) Certificates build on the existing SSL certificate format, but provide an additional layer of protection in a strictly defined issuance process created to ensure that the certificate holder is who they claim to be. Visitors to EV SSL-secured Web sites can trust that the organization that operates the site has undergone and passed the rigorous EV SSL authentication process as defined by the CA/Browser Forum

What is an EV SSL certificate?
Secure Sockets Layer (SSL) is the strongest encryption standard for the Internet. It safeguards the transmission of confidential data by encrypting the information you send to our server. Any information that you provide when you register is securely encrypted and cannot be intercepted on its passage through the Internet. Extended Validation SSL is the next generation of SSL Certificate. EV SSL Certificates were designed to combat the emerging ingenious and organized methods of online fraud such as "phishing" attacks. Internet users thus will be able to trust that particular Web sites are what they claim to be, rather than fraudulent mirror sites operated by perpetrators of phishing schemes. The stringent verification processes developed by the Certification Authority/Browser Forum (founded by Comodo in 2006), provides extra assurance of the SSL Certificate-holder's authenticity, making Extended Validation SSL Certificates essential for any online business and critical for Companies such as HomeAndStuff.com, who are committed to earning your trust.

Some of the key verification requirements for EV SSL Certificates include:

When visiting an SSL secured website using the latest Web Browsers such Internet Explorer 7 or Firefox 3, the EV SSL certificate provides a highly visible indicator that the website is a safe place to conduct online business. In addition to the already familiar "https" and gold padlock, websites using EV SSL Certificates will also display a green address bar in Windows Explorer with information about the certificate owner and SSL Certificate issuer prominently displayed. This is the biggest advancement in SSL authentication in the past decade, and conveys our site security. The new certificates trigger high-security browsers to turn the address bar green (on the final check out page) immediately indicating to customers that providing personal info during their transactions is safe.

Is my personal information safe after transmission? YES!
HomeAndStuff.com uses Comodo's HackerProof Daily Scanning Service. The HomeAndStuff.com website is tested and certified daily to pass the HackerProof Vulnerability scan. An active HackerProof TrustMark as seen in the top right corner of our site only appears when HomeAndStuff.com website passes the certification requirements. HackerProof continuously monitor our servers for vulnerabilities and ensure hackers and cyber criminals never compromise your personal information. Over 200,000 organizations rely on Comodo to protect and certify the security and authenticity of their websites, networks and online infrastructure. Comodo provides websites, users, vendors and customers alike with the highest level of online trust and assurance in order for you to surf and transact safely online.

ShopSite shopping cart:
ShopSite is a shopping cart software which ensures that orders taken are handled in a secure fashion by working with standard secure protocols such as SSL. No credit card information is ever stored.

Security

We Care for Your Security

We understand that you're concerned about the security and privacy of your online transactions. This is why we use Comodo to ensure that your valuable data, such as credit card details, are encrypted when you interact with our site.

"How do you secure my payment information?"

We employ state-of-the-art data encryption to ensure safe and secure transactions to our site.

Your computer and ours agree to transpose whatever we are sending into an unintelligible "hash" of characters, using a technology called SSL. For example:

3048 0241 00C9 18FA CF8D EB2D EFD5 FD37 89B9 E069 EA97 FC20 5E35 F577 EE31 C4FB C6E4 4811 7D86 BC8F BAFA 362F 922B F01B 2F40 C744 2654 C0DD 2881 D673 CA2B 4003 C266 E2CD CB02 0301 0001

Without the information on your computer or ours, no one can understand our encrypted communication.

For your safety, please expect anyone who communicates confidential information with you on the Internet to use encryption, the way we do.

What is SSL?

Secure Sockets Layer, SSL, is the security technology for encrypting a link between a web server and a browser. All data passed between our web server and your browser remains private and secure.

Whenever you communicate with us on our payment pages, a small yellow padlock appears in the bottom right-hand corner of your browser as a sign that we are now engaging SSL. (Another sign on some browsers is that when you enter the secure area of the site, the background of the address bar turns dark yellow or bright green. You'll also notice that http:// is replaced by https:// (The 's' stands for 'Secure').

"How do I know you are a real organization?"

To generate an encrypted SSL transmission, a web server requires an SSL Certificate. Checking a website's certificate is good practice that helps you avoid spoof websites, sometimes called "phishing" sites. To check the certificate, click on the padlock. Your browser will show you the name of the owner of the certificate. This name should match the name of the website operator.

Our SSL certificates are issued by a leading certificate authority, Comodo CA. Comodo is Web Trust-compliant, meaning that their business practices and processes have been rigorously audited according to AICPA (American Institute of Certified Public Accountants) guidelines by an independent approved auditor (Ernst & Young).

Comodo High Assurance certificates enable a high level of encryption. They also confirm that a company is a legally accountable organization.

To receive a High Assurance SSL Certificate from Comodo, we had to demonstrate to them that we are an existing business, along with our control over the domain you are visiting. When you shop online, you deserve to be know who you are interacting with.

Seeing a site with a High Assurance SSL Certificate, confirms two essential factors:

To find out more about SSL or Comodo, please visit Instant SSL.

Damaged Products

Missing item: If you have ordered more than one item it may be arriving from a different manufacturer and not arrive at the same time. Your order may ship in more than one box. At times the second or third box may arrive shortly thereafter within the next couple of days.

Delivery Times

"Processing time:" + "Shipping time" = Total time to receive your order.*

Most items:
Processing time - Is based from the time you place your order until the time it ships.

Your order may take 2 - 5 business days (do not count weekends), to process. Once we receive your order we then forward it to our manufacturer.

Shipping time:
Products are shipped from various manufacturers distribution centers. Shipping times may vary.
For example: If the item is shipping from the manufacturers distribution center on the west coast and your destination address in on the west coast the delivery time will be shortened.
Shipping times may take between 3 - 10 business days.
*Total time to receive order may take between 5 - 15 business days.

*Our dates are estimates and are based on several factors. Various manufacturers may have specific turnaround times and may vary from 2 - 4 weeks. Please check information on specific product or call for details.

The item(s) on your order may arrive at separate times if they are shipping from different manufacturers.

Expedite an order
To expedite your order (Next Day Air, 2 Day Air, or 3 day select) there is an additional charge.
Some manufacturers/distributors do not ship expedited delivery.
Please call our toll free number 1-877-237-2253 or email customercare@homeandstuff.com for details. Provide us with the description of the item, your zip code and delivery option. We will respond to your request within 24 - 48 hours Monday - Friday.
If you have already placed your order and requested an expedited service we will contact you to advise if this manufacturer ships expedited and with the additional freight charge for your approval, prior to processing the order.
Should you choose Next Day air, 2-Day air or 3 day select shipping this does not necessarily mean your order will arrive in One, Two or Three days. This is the actual "shipping time" and not the processing time which can add another couple of days to your order. The manufacturer will take a couple of days to process and prepare your order prior to it leaving their distribution center. Orders are not processed, picked up or delivered on the weekend. You will find the additional expedited shipping charge usually is prohibitive.

White Glove Delivery:
Some manufacturers offer white glove delivery, there may be an additional fee. White Glove service may offer unpacking and assembly of the item. Since extra steps are taken to ensure that your order is delivered in excellent condition, the "shipping time" may take from 1 to 4 weeks. This does not include the "processing time" which is the time it takes for the order to be processed and leave the manufacturers distribution center. You are still required to inspect your shipment upon arrival and advise us should there be any concerns. The delivery Company will contact you to arrange a delivery time. Please allow a two to five hour window Monday - Friday during regular business hours. Saturday deliveries for this service may not be possible, please speak with your sales associate. If the carrier cannot contact you the order will be held for several days and there may be a charge for this service. Should the item be returned to the manufacturer you will be required to pay the shipping charge there and back the as well as the manufacturers restocking fee. Should you have any questions please email or call us.

Order Cancellation

Please email us at customercare@homeandstuff.com with a request along with your order number or call our toll free number 1-877-237-2253 .

Replacement Policy

If a replacement unit is shipped out it will be sent with the same shipping method and a tracking number will be emailed to you.

Return Policy:

We will make every effort to resolve the problem to your satisfaction. Email us at: customercare@homeandstuff.com or call our Toll Free number: 1-877-237-2253.

Shipping Info

Please note we ship from our various manufacturers distribution centers therefore if you placed an order for more than one item it may arrive at separate times.
Shipping companies charge by weight and dimensions of each package. Should you order a quantity of more than one item the package will not be consolidated.

Delivery Acceptance and Signature
Usually a signature is not required for most items. Couriers follow their discretion and base their decision as to the procedure usually followed in your area. We cannot guarantee whether the carrier will leave your package at your location if no one is available to accept. Should the courier not leave your package on your doorstep usually they leave a note explaining your options for re-delivery. The courier will make three attempts and at which that point the package would be returned to the manufacturer. If this occurs you will be responsible for the shipping charges there and back and the manufacturers restocking fee.
Should you request a delivery by signature only we would have to contact our manufacturer as there may be an additional charge for this service.

Delays
Occasionally there may be a delay in your shipment should your shipment go missing in transit. We would request a trace be put on the package; this may delay your order by 7 days. Some manufacturers will not ship out a new item until the trace is completed.
Unforeseen weather may cause delivery delays.

Do Not Ship To:
We do not ship to P.O. Boxes, APO or FPO.
A street address is required for delivery.
We do not ship to U.S. Protectorates (including Puerto Rico)
Some of our manufacturers may ship to Alaska and Hawaii for an additional fee. Hazardous material cannot be shipped to these locations.
Some of our manufacturers may ship to Canada. Should our U.S. manufacturers ship to Canada, there will be an additional shipping cost. We will notify you of this cost prior to placing your order. Once you approve the charge your order will be processed. It is your responsibility to pay customs directly, any applicable duties, taxes or clearance charges. HomeAndStuff cannot determine what the customs charges may be. Hazardous material cannot be shipped to Canada.
We do not ship overseas.
If you placed an order to one of the above locations we will contact you.
If necessary will issue you a refund and cancel your order.
Warranty issues and manufacturer restrictions prevent us from shipping certain products to some of these locations.

Shipping Rates:
Products listed on HomeAndStuff.com include the shipping cost to Mainland U.S.A. The price you see is the price you pay on most items. (Some exclusions apply on Wai Lana and Truestar products). This is indicated on the product page of the item description and when upon checking out you will see the shipping charge prior to placing your transaction.

Content Disclaimer:
Material contained within this web site is periodically checked for accuracy and is presented without any warranties, either expressed or implied. The information on the HomeAndStuff website may contain typographical errors or inaccuracies and may not be complete or current. Information and data has been compiled from a variety of sources and it is provided "AS IS." We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability. HomeAndStuff and its subsidiaries will assume no (and hereby disclaims), any responsibility for any errors or omissions of this web site's content. Nor shall we be responsible for any damages incurred as a result of the content or use of this web site. Any link between HomeAndStuff.com and any other website does not constitute an endorsement of the linked site. HomeAndStuff does not make and hereby disclaims any warranty as to the content of any other web site linked to HomeAndStuff.com. We apologize for any inconvenience this may cause you.

By submitting your order you acknowledge you have read our Policies and accept them.